Client Care
Frequently Asked Questions
- How long does delivery take?
- 14 to 21 business days from dispatch. Freight pieces are scheduled with you directly.
- Is shipping really complimentary?
- Yes — every United States order ships complimentary, crated and insured, with no minimum.
- Do you offer trade pricing?
- Yes. Designers, architects and stagers can apply to the trade programme for tiered pricing and specification support.
- How should I care for marble and travertine?
- Seal annually, blot rather than wipe spills, and avoid acidic cleaners. Our care guide covers each material we work in.
- Can I return a piece?
- Unused pieces may be returned within 30 days of delivery in their original crating.